---
title: "Case studies: AI agents at Viatsy and Taplany"
description: "Before we build an automation for a client, we run it in a business we own. See what runs on its own at Viatsy and Taplany, two of our companies."
canonical: "https://zenetlabs.com/case-studies"
---

# Automation tested on *our own companies* first

Before we build an automation for a client, we run it in a business we own. These are two of the companies we run with agents, what runs on its own in each, and where to read the full story.

## Two of our companies, *run with agents*

In every case, agents prepare the work and a person approves what reaches a customer.

### Viatsy

Travel · Small-group tours to Asia

Viatsy runs small-group trips to Japan, China, Korea, Taiwan and Hong Kong. Every trip means inquiries on several channels, a tailored proposal and many supplier bookings.

Your tools

An inquiry arrives by email or WhatsApp

Agent

The agent drafts the reply and the proposal

A person

A person reviews and sends them

From inquiry to proposal

What runs on its own

What runs on its own

- A drafted first reply to every inquiry, which a person reviews and sends
- Proposals drafted from the client's brief and the trip catalogue
- Supplier confirmations read into the booking, and the client's travel pack assembled from them
- Payment requests and reminders sent on schedule

[Viatsy case study →](https://zenetlabs.com/case-studies/viatsy)

### Taplany

SaaS · Software for travel agencies

Taplany is the platform we built from Viatsy's automations so other travel agencies can use them: website, inquiries, proposals, bookings, payments and WhatsApp in one place.

What runs on its own

What runs on its own

- Replies to inquiries drafted in the agency's tone, for a person to approve
- Itineraries and supplier confirmations pasted as text turned into structured bookings
- WhatsApp, email and payment links in the same timeline as each booking
- Website content drafted and fact-checked before it is published

[Book a diagnostic](https://zenetlabs.com/contact)

## Start with the diagnostic

Tell us what your team does by hand and we will reply personally.

[Book a diagnostic](https://zenetlabs.com/contact)

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```

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```

```json
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```

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