Maintenance that keeps your automations working
Tools change, and an automation that worked last month can stop without warning. Our maintenance monitors what we built, fixes it and updates it when your tools change, and reviews every month what to improve. There are three plans: S$500/month, S$1,200/month and S$2,500/month, excluding GST.
- Who it's for
- Companies with an integration, an automation or an AI agent from us in production
- Price
- S$500 / 1,200 / 2,500 per month (excl. GST)
- Timeline
- Monthly and optional; you choose a plan once the project is live
- First step
- Choose a plan when your project goes live
What a plan takes off your hands
Monitoring and error alerts
We watch the automations and agents we built, so a failure is noticed and handled before it reaches your customers.
Fixes
When something breaks, we find the cause and fix it, instead of leaving your team to work around it.
Updates when your tools change
When one of your tools changes, we update the connection so the data keeps moving.
A monthly review
Each month we look at what to improve, so the automations keep up with how your team works.
How a plan works month to month
Choose
Once your project is live, you pick the plan that fits what we built.
Watch
We monitor your automations and agents and receive an alert when one of them fails.
Fix
We fix what breaks and update the connections when your tools change.
Improve
We review each month what to improve, and for agents we tune them and keep their cost under control.
We run the same way
The agents and automations at Viatsy run every day, and a person reviews what they draft before it goes out. Maintenance applies the same routine to yours.
- A drafted first reply to every inquiry, which a person reviews and sends
- Payment requests and reminders sent on schedule
Questions about maintenance
Do automations really need maintenance?
Yes. The tools they connect change their fields, rules and screens, and an automation that worked last month can stop without warning. Monitoring catches it, and we fix and update it when your tools change.
How do the three plans differ?
Essential (S$500/month) covers one integration or automation with monitoring and fixes. Standard (S$1,200/month) covers several automations and adds monthly improvements. Extended (S$2,500/month) covers AI agents in production, with evaluation, tuning and cost control.
Is maintenance compulsory?
No. Maintenance is monthly and optional, and you choose a plan once the project is live. We build on your accounts wherever we can, so everything keeps running and is documented if we stop working together.
What does maintenance cover for an AI agent?
Evaluation, tuning and cost control, within the usage and cost limits agreed when the agent was built. Every action is logged, so when something goes wrong we find the cause, fix it and add the case to the agent's tests.
Related services
Keep your project running
Tell us what we built for you and what you need watched. We reply with the plan that fits.
Prefer email? Write to hello@zenetlabs.com